Return & Refund Policy

Effective Date: July 27, 2026

At Faith Care Professional Wear, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our return and refund policy below.

Return Eligibility

We accept returns on eligible items within 30 days of the delivery date, provided the following conditions are met:

• The item is unworn, unwashed, and in its original condition
• All original tags are attached
• The item is in its original packaging
• Proof of purchase (order confirmation or receipt) is included

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom embroidery orders (once production has begun)
• Final sale or clearance items
• Items that have been worn, washed, or altered
• Gift cards

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. Our team will provide you with return instructions and a return authorization within 2 business days.

Please do not send items back without first receiving return authorization. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may require additional time to post the refund.

Exchanges

We are happy to exchange eligible items for a different size or color, subject to availability. Please contact us to arrange an exchange.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and your order number. We will arrange a replacement or full refund at no additional cost to you.

Questions?

If you have any questions about our return policy, please contact us. We are happy to assist.